This script includes a helpdesk, FAQ, knowledge base, smart autoresponders and live support chat. It supports user requests sent via a web-based interface or a POP3 mailbox. An intelligent autoresponder system can send the best-matching answers from the FAQ/knowledge base and reduce workload of support staff.
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Script Library
) : A support ticket helpdesk that can manage emails from an email gateway via aliases, POP3 with crontab login, or manual POP3 login when the admin is accessed. Users receive an auto-response when sending emails or see ticket info if using ...