Helpdesk, FAQ, knowledge base, smart autoresponders, live support chat - all in one product. / AtomicDesk supports user requests sent via web-based interface, as well as incoming requests from POP3 mailbox. / Intelligent autoresponder system can send the best-matching answers from FAQ/knowledge base and reduce workload of support staff. / Staff can communicate using either web-based staff panel, or their e-mail client. / Personal permissions and response priority are configurable for each staff member. / Comprehensive overall usage statistics and efficiency reporting module motivates staff to do their work better. / Fuzzy logic powered search engine for FAQ and KnowledgeBase finds relevant answers better than exact keywords search engines and places the most relevent articles on the top. / If customer requests a chat session via special form, AtomicDesk selects the best-suited chat partner automatically. / All chat sessions are recorded for reference or for later followup. / With "Direct chat" function your visitors are just in one click away from chat session with operator.
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