This perl application has been designed for Helpdesks and Support Centers and assists them in organizing their email communication with customers. It allows you to assign user-id for a mail to track down how often a user asks for help. It also allows you to add a database or a knowledge base with respect to repeat questions so that these can be answered by typing in some keywords. This allows you to ease communication and achieve enhanced customer satisfaction.
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osTicket
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Script Library
) : A support ticket helpdesk that can manage emails from an email gateway via aliases, POP3 with crontab login, or manual POP3 login when the admin is accessed. Users receive an auto-response when sending emails or see ticket info if using ...