iTrack Web Interface offers an option to the customers to submit incidents from their web browsers. Each question is allotted a unique number that can be tracked to assess progress. The submitted questions are emailed to the visitor as well as the web master. All submittals are time stamped and allows time tracking. The interface can be customized for your site and the administrator can change defaults for status, priority, and category. The interface can also be easily configured to match the look of any web site.
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Script Library
) : A support ticket helpdesk that can manage emails from an email gateway via aliases, POP3 with crontab login, or manual POP3 login when the admin is accessed. Users receive an auto-response when sending emails or see ticket info if using ...