trouble ticket and e-mail management system. Integrated FAQ and KnowledgeBase solutions. Effectiveness statistics. Multi-admin support for workgroups. Web-frontend, easy to customize. Support of offline communication channels.
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Script Library
) : A support ticket helpdesk that can manage emails from an email gateway via aliases, POP3 with crontab login, or manual POP3 login when the admin is accessed. Users receive an auto-response when sending emails or see ticket info if using ...