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osTicket

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important script information
company name:
osticket.com
license: Free
minimum requirements: phpkode
functional limitations:
osTicket description


osTicket is a widely-used PHP ticket system which is also believed to be the best open source supoort ticket solution. It seamlessly integrates inquiries created via email, phone and web-based forms into a simple easy-to-use multi-user web interface. Manage, organize and archive all your support requests and responses in one place while providing your customers with accountability and responsiveness they deserve.How osTicket helps you:- Users create tickets via your website, email or phone- Incoming tickets are saved and assigned to agents- Agents help your users resolve their issuesFeatures of osTicket:- Web and Email Support: Tickets can be created via email, online forms or phone (created by staff). Flexible configuration and mapping.- Auto Response: Automatic reply that is sent out when a new ticket is opened or a message is received. Customizable mail templates.- Canned Replies: Predefined responses for frequently asked questions.- Internal Notes: Add internal notes to tickets for staff.- Help Topics: Configurable help topics for web tickets. Route inquiries without exposing internal departments or priorities.- Alerts and Notices: Staff and clients are kept up to date with email alerts. Configurable and flexible settings.- Role-based Access: Control staff's access level based on groups and departments.- Assign & Transfer Tickets: Assign tickets to a staff and/or department.- No signup Required: No user account or registration required for users (ticket ID/email used for login).- Support History: All support requests and responses are archived.



Relates:
Notes - Message - Reply - Response - Automatic - Route - Asked - Internal - Questions - Configurable - Topics - Received - Priorities - Exposing - Opened - Departments
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supported os
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stats
downloads 135
version 1.6.0
size in Kb 481
popularity   
3623/376908
user rating 3/10
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