The e11 HelpDesk Software provides online customer support. It can be used for huge business organizations as well as colleges and universities to give an elegant way of support to their customers or clients. The software comprises of number of modules that are divided in 3 major sections which are Public self help, Administrator and representative interface,- and customers or ticket or mail originator. An online demo for each of the module is available in the website. The e11 software offers 35%saving on the listed price for academic usage. The major features of the system provides enterprise level email management, trouble ticket management, email campaigns, customer relationship management, knowledge management, configuration management, bug tracking and issue management system and much more. The system is written using PHP and MySQL database for easy configuration.
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