Escon SupportPortal offers web-based customer support solution with Incident Management, Knowledge Management, Product Catalog, News management and Support Forum in one low-cost collaborative package intended to use in B2B or B2C. Escon SupportPortal is a complete IT Service Management solution and enables organizations to manage all their support needs through a fully integrated solution. SupportPortal is easily tailored to meet your needs, whether as an internal help desk or an external customer support desk or call center:
- Track and manage support issues effectively to ensure customer satisfaction
- Reduce support load with Self-Service Portal
- Keep your customers informed about new product's features through News Engine
- Make new products versions and documentation always available to right person at right time
- Comprehensive Knowledge Base and procedures
- Get reports on support load and performance
- Allow end users and specialists to share experience through Support Forum.
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