Hosting a Help Desk at your site is a great way to deliver customer services. It serves as a central point for managing customer support and sales inquiries.
Help Desk comes with an issue-tracking system, which allows your customers to track their requests on the Web. It also enables you to search and analyze issues and to prevent problems from recurring. However, customer requests are not always about problems. Many of them are seeking additional information about your products and services. You can use Help Desk to bridge the communication gap.
Some of your potential customers may also want to test your responsiveness before making a purchase. Help Desk sends a positive message and will persuade them to do business with you.
Key Features
• Run an online customer support system
• Allow users to submit help request at any time and from anywhere
• Set it up as an integrated part of your online store or Web site
• Get notified by email or text message when a new ticket is submitted
• Reply to requestors via emails and postings on the Web
• Allow file attachment to facilitate the communication process
• Keep track of all messages related to a specific issue
• Use scripted messages for quicker reply to common issues
• Set various Help Desk properties with ease
• Enable/disable notification when ticket is posted, replied or closed
• Prevent automated form spamming with built-in Captcha codes
• Back up and restore the entire database or specific tables
• Designed to save time and boost sales
Help Desk Revolutions
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) : Help Desk Revolutions is a new free php help desk software. The help desk features an easy installation wizard so ...