Web based help desk software focused on user. Free version available. SupportCenter supports queues / departments, autoresponder, ticketing, knowledgebase, custom fields, internal ticket commenting, exhausting reporting capabilities and very easy to use user interface. Set up online customer support center that can handle multiple POP accounts and automatically turn customer emails into trouble tickets, managed by status, queue assignment, support agents, priority and more. Automate the process with a power email parser and support staff management through real-time stats. SupportCenter is multilingual, AJAX, PHP, MySQL application. Download free version to try it out!
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