Scripts Index
PHP Customer Support Software  

Help desk software 1.08a

download download home home   report broken
important script information
company name:
freehelpdesk.org
license: Free
minimum requirements: PHP
functional limitations:
Help desk software 1.08a description
When a user contacts the computer support professional in your organization, what steps are taken? Does it depend on who answered the phone? Do the immediately drop any task and visit your desk? Do they jot your information down on a note pad? Do they attempt to resolve the issue on the phone at great length?What criteria merits the call be moved to another member of the IT staff, or merits a call the software vendor? All these questions can be answered in some way within the use of help desk software. Helpdesk software forces your IT staff to handle help desk calls in a structured manner that can be counted on each time. When a helpdesk call is received, it should be immediately be entered into the help desk software database, even if it is easily answered. At this point there is now a record of the call, and this allows other IT staff to view the contents of the problem and makes it a simple task for other IT staff members to offer solutions. This also prevents the call from being lost in the shuffle if staff is busy when the call is received. Your general staff will have much more confidence that when they place that call to your help desk staff, their call will be handled in a structured method to ensure their satisfaction. If they can continue to work, they will not feel the need to keep calling or checking with IT staff on the progress, or worry that their call will not be answered in a reasonable amount of time. This allows them to focus on their tasks, and not be concerned with the status of their call.Many help desk software solutions offer a self-help method, allowing the staff members in your company to submit a helpdesk request directly into the help desk system. (granted their computer is functioning enough for this) This feature greatly streamlines the process, and can increase response time for all users. Help desk support staff will not be interrupted by the phone call and have to stop working on another issue to record the call information. In fact, it should be encouraged by the IT staff to submit all request possible with this method. When a request is entered into the system, it allows any available support personnel to respond to the request. It also allows support personnel to diversify calls, so if a calls is shown to be about a particular problem that a staff member has greater expertise with, that staff member will likely be able to solve the problem much quicker. Once each calls is resolved, the solution will then become available for future reference. This is one of the greatest benefits an organization will receive from using a help desk system. This allows newer support staff to be able to answer many questions by simply searching the database for other calls. Also prevent 2 support staff from having to research for the same solution, this benefits in much faster response time for the end user.Everything mentioned above will contribute to the overall quality of service in your organization, happier staff and faster response time will mean lower costs and higher productivity for your organization.
Similar scripts
Help Desk Reloaded Free MySql PHP help desk software (Popularity: ) : Help Desk Reloaded Free MySql PHP help desk software is multi-platform compatible. Help Desk Reloaded is a 100% free web based Help Desk Customer Support System. Users can quickly log help desk tickets, and Customer Support HelpDesk representatives can track ...
Hab.la: Javascript Live Chat Support from your IM's (Popularity: ) : Hab.la brings live chat support to everyone by connecting your webpage and your chat client. Messages from your website's visitors are received as im's, so you can help and respond as easily as chatting with a friend. Advanced features include ...
Glare Bug Tracking Software (Popularity: ) : Glare Bug Tracking Software is a simple and easy to install software through which programmers detect the flaw in the software. This software is written in PHP and MySQL which helps in tracking multiple version of software. This software identifies ...
Easy Help Desk (Popularity: ) : This help desk does not require MySQL database. It takes the query, assigns a ticket number, sends an auto respond e-mail to the client and an e-mail to you with all the info.
YUDO The Ultimate Web Desk for the ASP (Popularity: ) : The YUDO is an ultimate helpdesk system for the ASP world. The system uses the ACCESS database to store and retrieve data of customers etc., The system provides various client area features like multi-language support, to assign priority for request, ...
Online Work Order Suite (Popularity: ) : The Online Work Order Suite is an online helpdesk system written in PHP with MySQL database. It provides powerfull access to the information required by you. The major features of this system are data checking or validation,- users are allowed ...
RealLink - Customer Service Application (Popularity: ) : RealLink - Customer Service Application is a simple and effective customer support program using MySQL database. Customers can just login in to the program and can have online discussions with the concerned professionals. This program can be easily installed on ...
Ticket Support Script (Popularity: ) : Ticket Support Script is an online PHP / MySQL based script used to process your clients’ requests. With 3 simple steps you will have Ticket Support Script installed on your website. You receive full source codes and you can modify ...
iNetinfotech Inquiry Management Script (Popularity: ) : i-Net infotech, a professional Website Development company provides online PHP script for Inquiry Management System Script software for download.
Zen PHP Help Desk (Popularity: ) : This is an easy to use helpdesk ticketing system that allows you to establish an online support centre for your customers. Using this program you can provide quick and efficient service to your customers online. This progam can be easily ...
User reviews

Write a review:
1 2 3 4 5 6 7 8 9 10
1=poor 10=excellent
Write review*
Your name*
Email*
  (Comments are moderated, and will not appear on this site until the editor has approved them)
 
Similar Software
Omnistar Help Desk Software Solution (Popularity: ) : Omnistar Help Desk Software is one of many online applications developed by Omnistar Interactive. As an eBusiness application service provider, Omnistar Interactive understands the need to be able to effectively communicate with your website visitors. We also understand that each ...
AwebDesk Help Desk Software (Popularity: ) : AwebDesk Help Desk is an IT support software that provides the easiest way to manage customers and its support requests with a centralized platform, route and delegate requests quickly and easily. Customers can submit their support ticket online or via ...
HelpSTAR - Help Desk Software (Popularity: ) : Help Desk Software (from $4995, 45 day MBG) HelpSTAR supports ITIL processes for best-practice service management, including: TE Problem Management and Incident Management TE Change Management TE Knowledge Management TE Dashboards for real time Tactical Management TE Configuration Management TE ...
Web Help Desk Software for Mac OS X (Popularity: ) : The Web Help Desk software for Mac OS X offers an industry leading web-based help desk software feature set that allows you to dynamically assign, track and fulfill all of your technical support trouble tickets and customer service requests with ...
Web Help Desk Software for Windows (Popularity: ) : The Web Help Desk software for Windows offers an industry leading web-based help desk software feature set that allows you to dynamically assign, track and fulfill all of your technical support trouble tickets and customer service requests with ease, all ...
Web Help Desk Software - Free Ed (Popularity: ) : Web Help Desk Free offers an industry leading web-based help desk software feature set that allows you to track and fulfill all of your technical support trouble tickets and customer service requests with ease, all through an intuitive web-based technician ...
Web Help Desk Software - Free Ed. (.rpm) (Popularity: ) : No expiration, no ads, just free. The free help desk software edition of Web Help Desk Software for Linux server installation offers an industry leading web-based help desk software feature set that allows you to track and fulfill all of ...
Web Help Desk Software - Free Ed. (.exe) (Popularity: ) : No expiration, no ads, just free. The free help desk software edition of Web Help Desk for Microsoft Windows Server installation offers an industry leading web-based help desk software feature set that allows you to track and fulfill all of ...
Web Help Desk Software - Free Ed. (.dmg) (Popularity: ) : No expiration, no ads, just free. The free help desk software edition of Web Help Desk for Mac OS X server installation offers an industry leading web-based help desk software feature set that allows you to track and fulfill all ...
Polar Help Desk Free (Popularity: ) : Polar Help Desk Free is fully featured help desk software with one named license free of charge. You can use it commercially to support your clients (unlimited number of clients). No trial period expiration, no additional fees, no obligations and ...
ad


Rate me
supported os
Windows, Linux, Mac OS, BSD, Solaris
stats
downloads 16
version
size in Kb
popularity   
1159/370730
user rating 5/10
New Scripts
Popular Scripts
Latest Reviews