Establish an online support centre for your customers. It features automatic reply to support tickets, preset canned messages, reply acknowledgement, customer add comments and upload attachments to ticket, sortable tickets listing, ticket history and tracking, set ticket status, flag and unflag ticket, add support issues and more.
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Main functions in the software:
Autoresponder. You can tackle the ticket with your specified ... Basic Customer Care
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Script Library
) : This program allows users to interactively contribute to the FAQ with questions and answers and includes an administration area so owners can edit and categorize answers.