bigWebApps has just released "Levels and Service Request Escalation" for bigWebDesk. This feature enables organizations to create multiple support tiers for ticket escalation. Organizations will now be able to route open requests based on the varying skill levels of technicians.
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) : Help support chat system that allows the operators of the websites to monitor their visitors as they are browsing the site and proactively open a chat session with the visitor. Other features include eiter text based database or Mysql database, ...