This is a groupware tool that helps you to solve the questions or queries of your customers thereby providing them an excellent and professional service. It allows you to view the contacts of all the customers to easily interact and give them a personal touch and each customer will be provided their own BBS styled forum through which they can exchange ideas etc. Other features include allowing customers to file a query which will be directed to your support technician for sending reply immediately, automatic email notification which results in quick communication between the customers and the support staff, contains an LDAP directory, contact management, calendar and much more.
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